Effective Date: April 14, 2026 · Last Updated: April 14, 2026
Welcome to Mosaic Score. These Terms & Conditions (“Terms”) govern your access to and use of the Mosaic Score mobile application (“App”), operated by Shadowline Ventures LLC (“Company,” “we,” “us,” or “our”). By downloading, installing, or using the App, you agree to be bound by these Terms. If you do not agree, do not use the App.
Mosaic Score is intended for users aged 18 and older. By using the App, you represent and warrant that you are at least 18 years of age. If you are under 18, you may not download, install, or use the App.
Mosaic Score is a personal wellness application that reads health and fitness data from Apple Health — including Heart Rate, Heart Rate Variability (HRV), Resting Heart Rate, Respiratory Rate, Blood Oxygen (SpO&sub2;), Wrist Temperature, Sleep Analysis, Workouts, Active Energy Burned, Basal Energy Burned, VO&sub2; Max, Body Mass, Body Fat Percentage, Lean Body Mass, and Date of Birth — as well as data from Apple Watch and compatible third-party devices connected through Apple Health. The App processes this data locally on your device to generate a composite wellness score, trends, signals, and training load analytics. Mosaic Score is designed to support personal self-awareness and is not a medical device.
Mosaic Score is general wellness software. The Mosaic Score, trends, signals, training load metrics, recovery indicators, composite scores, and all content within the App are provided for general informational and wellness purposes only.
This App does not provide medical advice. Nothing in the App constitutes medical advice, a medical diagnosis, medical treatment, or a recommendation to take any action regarding your health. The App is not intended to diagnose, treat, cure, or prevent any disease or medical condition.
This App does not replace professional care. Always consult a qualified physician, cardiologist, or other licensed healthcare professional before making changes to your diet, exercise routine, medications, or health regimen. Use of the App does not create a physician-patient, therapist-client, or any other professional healthcare relationship.
Sensor data has limitations. Sensor readings, including heart rate, HRV, SpO&sub2;, sleep duration, and VO&sub2; Max estimates, are not clinically validated and may be inaccurate, incomplete, or affected by wearing conditions. We do not control and are not responsible for the accuracy, reliability, or completeness of data provided by Apple Health, Apple Watch, or any third-party device or service. Do not rely on this App’s data for medical decisions.
FDA General Wellness. Mosaic Score is general wellness software under the FDA General Wellness Policy. It is not a regulated medical device and has not been reviewed or approved by the U.S. Food and Drug Administration.
Emergencies. If you believe you are experiencing a medical emergency, call 911 or your local emergency number immediately. Do not use this App in an emergency.
Mosaic Score offers the following auto-renewable subscription plans:
All subscriptions are processed through Apple’s App Store using native StoreKit. Shadowline Ventures LLC does not directly collect, process, or store your payment information. All billing, renewals, and refund requests are managed by Apple in accordance with Apple’s terms and policies.
Payment. Payment will be charged to your Apple ID account at confirmation of purchase.
Auto-Renewal. Monthly and annual subscriptions automatically renew unless canceled at least 24 hours before the end of the current billing period. Your account will be charged for renewal within 24 hours prior to the end of the current period. Your subscription will continue until you cancel it. To cancel, go to Settings > [your name] > Subscriptions on your iOS device, select Mosaic Score, and tap Cancel Subscription. Cancellation takes effect at the end of your current billing period; you retain access until that date. No partial or prorated refunds will be issued for the unused portion of the current period, except as required by applicable law.
Free Trial. If eligible, you may receive a 14-day free trial when you first subscribe to a monthly or annual plan. You will be charged the applicable subscription fee at the end of the 14-day free trial period unless you cancel at least 24 hours before the trial ends. Canceling during the trial will end access at the trial’s expiration. Trial eligibility is determined by Apple and is limited to one trial per Apple ID. If you have previously received a free trial for this App, you are not eligible for another.
Price Changes. We may change the price of a subscription from time to time. Any price increase requires your affirmative consent if and to the extent Apple’s then-current policies require it; otherwise, a price change will take effect at the start of your next billing cycle following notice provided through the App Store or the App. You may cancel before the change takes effect through your Apple ID account settings.
Refunds. All refund requests must be directed to Apple. Shadowline Ventures LLC does not process refunds directly.
The Lifetime Access option is a one-time, non-consumable in-app purchase of $149.00 USD that grants access to the App’s then-current premium features for so long as (i) the App remains available on the Apple App Store, (ii) the underlying operating system and APIs continue to support the App, and (iii) you retain access to the Apple ID used to make the purchase. Lifetime Access is not a subscription and does not auto-renew.
Lifetime Access does not guarantee future features, integrations, or content that may be offered as separate products. Lifetime Access is processed through Apple’s App Store. Refund requests for Lifetime Access must be directed to Apple.
We grant you a limited, non-exclusive, non-transferable, revocable license to use the App on any Apple device that you own or control, subject to these Terms, Apple’s App Store Terms of Service, and the Usage Rules set forth in Apple’s Media Services Terms and Conditions.
You agree not to:
The App, including its design, code, algorithms, composite scoring methodology, visual elements, and all associated content, is the exclusive property of Shadowline Ventures LLC and is protected by copyright, trademark, and other intellectual property laws. “Mosaic Score” and the Mosaic Score logo are trademarks of Shadowline Ventures LLC. All rights not expressly granted in these Terms are reserved.
Your privacy is important to us. Please review our Privacy Policy for detailed information about how the App handles your data.
In summary: your personal health data is processed entirely on your device. Mosaic Score does not transmit your identifiable health information to any external server. Limited, de-identified, non-personal usage signals are collected through TelemetryDeck for the sole purpose of improving App stability and performance. No personally identifiable information or health data is included in these signals. For the wellness disclaimer applicable to the App’s health-related content, see Section 3 of these Terms.
Mosaic Score integrates with Apple Health and may read data from Apple Watch and other third-party devices. Your use of these services is governed by their respective terms and privacy policies. Shadowline Ventures LLC is not responsible for the practices, availability, or accuracy of any third-party service or device.
The App is distributed through the Apple App Store. Your use of the App Store is governed by Apple’s terms.
You acknowledge and agree to the following:
(a) Agreement Between You and Shadowline Ventures LLC. These Terms constitute an agreement between you and Shadowline Ventures LLC only, and not with Apple Inc. (“Apple”). Shadowline Ventures LLC, not Apple, is solely responsible for the App and its content.
(b) Scope of License. The license granted to you for the App is limited to a non-transferable license to use the App on any Apple-branded products that you own or control, as permitted by the Usage Rules set forth in Apple’s Media Services Terms and Conditions.
(c) Maintenance and Support. Shadowline Ventures LLC is solely responsible for providing any maintenance and support services for the App, as specified in these Terms or as required under applicable law. Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the App.
(d) Warranty. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App to you (if applicable). To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty are Shadowline Ventures LLC’s sole responsibility.
(e) Product Claims. Shadowline Ventures LLC, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession and/or use of the App, including but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation.
(f) Intellectual Property Claims. In the event of any third-party claim that the App or your possession and use of the App infringes that third party’s intellectual property rights, Shadowline Ventures LLC, not Apple, is solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.
(g) Legal Compliance. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a “terrorist supporting” country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
(h) Third-Party Beneficiary. You acknowledge and agree that Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and that upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.
The App is provided on an “as-is” and “as-available” basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. Shadowline Ventures LLC does not warrant that the App will be uninterrupted, error-free, secure, or free of harmful components, or that any data or scores generated by the App will be accurate or reliable.
To the maximum extent permitted by applicable law, in no event shall Shadowline Ventures LLC, its officers, directors, members, employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with your use of or inability to use the App, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if advised of the possibility of such damages.
To the maximum extent permitted by applicable law, the total aggregate liability of Shadowline Ventures LLC for all claims arising out of or relating to the App shall not exceed the amount you paid to Shadowline Ventures LLC in the twelve (12) months preceding the event giving rise to the claim, or fifty dollars ($50.00), whichever is greater.
You agree to indemnify, defend, and hold harmless Shadowline Ventures LLC and its officers, directors, members, employees, and agents from and against any third-party claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to (a) your breach of these Terms, (b) your violation of any applicable law or regulation, (c) your violation of any rights of a third party, or (d) your misuse of the App outside its intended purpose as described in Section 2.
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.
Nothing in these Terms waives any non-waivable rights you may have under the laws of your state or country of residence.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.
Before initiating any formal dispute resolution, you agree to contact us at legal@mosaicscore.com with a written description of the dispute, including your name, the nature of the complaint, and the relief sought. We will attempt to resolve the dispute informally within thirty (30) days. You may not initiate arbitration or litigation until this 30-day informal resolution period has elapsed.
If the dispute is not resolved informally, you and Shadowline Ventures LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms, the App, or any aspect of the relationship between us (including claims that arose before these Terms) shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, as modified by this section.
Filing Fees and Costs. Shadowline Ventures LLC will pay all AAA filing, administration, and arbitrator fees for claims of $10,000 or less. For claims exceeding $10,000, costs shall be allocated in accordance with AAA Consumer Arbitration Rules. Each party bears its own attorneys’ fees unless the arbitrator awards fees to the prevailing party under applicable law.
You and Shadowline Ventures LLC agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of class, consolidated, or representative proceeding. If this class-action waiver is found to be unenforceable as to a particular claim or request for relief, then that claim or request for relief shall be severed and proceed in a court of competent jurisdiction in Osceola County, Florida, while the remaining claims proceed in arbitration.
You waive any right to a jury trial for any dispute subject to this section.
Notwithstanding the above, either party may:
You may opt out of this arbitration and class-action waiver provision by sending written notice to legal@mosaicscore.com within thirty (30) days of first accepting these Terms. Your notice must include your name, mailing address, and a clear statement that you wish to opt out of arbitration. If you opt out, you and Shadowline Ventures LLC agree to resolve disputes exclusively in the state or federal courts located in Osceola County, Florida, and you consent to the personal jurisdiction of such courts.
Opting out of arbitration will not affect any other provision of these Terms.
This arbitration and class-action waiver provision shall survive termination of these Terms and your use of the App.
We may suspend or terminate your access to the App (i) for material breach of these Terms, (ii) if required by law or by Apple, (iii) if your continued use poses a security, safety, or legal risk, or (iv) if we discontinue the App. If we terminate your access without cause and you have an active paid subscription or Lifetime Access purchase, your sole remedy is to request a refund from Apple under Apple’s then-current refund policies.
Upon termination, your license to use the App will immediately cease. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 6, 9, 10, 11, 12, 13, and 14.
We reserve the right to modify these Terms at any time. If we make material changes, we will notify you through the App or by other reasonable means. Your continued use of the App following the posting of revised Terms constitutes your acceptance of the changes. We encourage you to review these Terms periodically.
You consent to receive all communications, agreements, and notices from us electronically, including through the App, push notifications, or at any email address you provide. Your affirmative action within the App (including tapping “Agree,” “Subscribe,” or similar buttons) constitutes your electronic signature for purposes of the Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and any comparable state law.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
These Terms, together with the Privacy Policy and any other legal notices published by Shadowline Ventures LLC through the App, constitute the entire agreement between you and Shadowline Ventures LLC regarding the App and supersede all prior agreements and understandings.
If you have any questions about these Terms, please contact us at:
Shadowline Ventures LLC
legal@mosaicscore.com
mosaicscore.com
By downloading, installing, or using Mosaic Score, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.